Highlands NC, Hendersonville
A Higher Standard of Lending
Hendersonville, NC
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Communication was the main issue. Heidi is great in her field but for us first time home owner it's was hard to understand some concepts of loan intricacies. We would ask questions again and get the same answers. Not answers at the level of...
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Reply from Heidi Fitzgerald-Bailey
November 4th, 2025 02:31 PM
I appreciate your feedback, Pierre. I understand that the intricacies of loans can be challenging, especially for first-time home buyers. I'm sorry to hear that my explanations didn't fully meet your expectations. I always aim to provide information...
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Response time and guiding my clients through the loan process!
Reply from Vickie Wyatt
November 3rd, 2025 01:42 PM
I appreciate your feedback on my response time and guidance through the loan process. Supporting your clients effectively is a priority, and I'm glad to hear it made a positive impact. If there's anything more I can do to assist, please feel...
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Heidi was awesome. She was on top of everything and made it so easy to get through the process of buying our home
Reply from Heidi Fitzgerald-Bailey
October 27th, 2025 05:45 PM
thanks so much
HUGS!!!!! enjoy your home
The communication was unparalleled! I knew exactly what I needed to do at every moment because Heidi and her amazing team made absolute sure that I did. Someone was always available to answer any and all of my questions and actually seemed...
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Reply from Heidi Fitzgerald-Bailey
October 27th, 2025 05:45 PM
so appreciate you!!! thanks so much
HUGS!!!
Heidi did great in communicating and answering any questions wr had during the while process!
Reply from Heidi Fitzgerald-Bailey
October 9th, 2025 05:30 PM
I’m glad to hear that my communication and responsiveness made a difference for you, Doris. Answering questions thoroughly is key to ensuring a smooth experience. If anything else comes up, please feel free to get in touch.
Everything went very smoothly and Heidi is very easy to work with.
Reply from Heidi Fitzgerald-Bailey
October 3rd, 2025 05:43 PM
thanks so much you are the best to work with Chris!! hugs!!
for
Vickie Wyatt and her team made our first time home buying a breeze, Outstanding communication and personal service. Oncall 24/7 always available to answer questions. Everything went smoothly in just days. We would definitely recommend!!! 5...
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Reply from Vickie Wyatt
September 26th, 2025 11:02 AM
Robin, thank you for your thoughtful review. It's rewarding to know that my communication and service helped make your home buying experience smooth and efficient. Supporting you as a first-time homebuyer is important, and I'm delighted it...
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Vicky is very patient with us computer illiterate people.. She's the best, easy to work with and Gets it done!
Reply from Vickie Wyatt
September 23rd, 2025 12:01 AM
Nina, I'm glad to know my patience and approach made the process smoother for you. Navigating things can be challenging, so it's important to me that you feel supported throughout. If there's ever anything else I can assist with, please reach...
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Hedi is very involved, no matter the challenge, she will find a way to make it work 24/7.
Michele
Reply from Heidi Fitzgerald-Bailey
September 22nd, 2025 04:56 PM
It's great to hear how my involvement made a positive impact on your experience, Michele. Finding solutions to challenges at any time is something I prioritize. If you need any further assistance or have more questions, please feel free to...
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The ladies in Hendersonville were a wonderful team to work with !
Clear and concise directions of what was needed and why. Great team! Thank you!
GGGGClear
Reply from Heidi Fitzgerald-Bailey
September 19th, 2025 02:50 PM
thanks so much Beautiful!!!! looking forward to seeing you soon!! xoxo
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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