Highlands NC, Hendersonville
A Higher Standard of Lending
Hendersonville, NC
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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It was a super easy process!!
We can always count on Heidi to help out with home buying and refinance! She feels like family, always answers our questions and concerns very quickly! Everyone was awesome and helpful! We appreciate it!
Reply from Heidi Fitzgerald-Bailey
September 21st, 2026 02:07 PM
Mark, I'm grateful for your kind words and glad to hear that you felt supported by both me and the team at Highlands Residential Mortgage, Ltd. It's important to me that your questions and concerns are addressed promptly, and I'm glad I could...
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It was a pleasure working with this lender on my buyer’s financing. Excellent communication, prompt responses, and a smooth process from start to finish.
Reply from Vickie Wyatt
September 14th, 2026 04:57 PM
Kim, I'm pleased to know that you had a smooth experience with the financing process. I appreciate your kind words about the communication and responsiveness. If you or your buyer need any further assistance, I'm here to help.
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Vickie has helped us throughout the whole process twice now and so happy to have her both times!! So, friendly and very knowledgeable.
Reply from Vickie Wyatt
September 14th, 2026 08:44 PM
Christian, I'm glad to hear that you had a positive experience with my assistance both times. Your kind words about my friendliness and knowledge are truly appreciated. If you ever need further help, feel free to reach out.
Hiedi knew I was very stressed and she worked hard to keep me informed and calm.
Reply from Heidi Fitzgerald-Bailey
September 10th, 2026 01:42 PM
Ronald, I'm pleased to know that I was able to help keep you informed and calm during the process. Your feedback is greatly appreciated, and I'm glad I could support you during a stressful time.
Heidi and her team were quick to respond and take action. There were some delays through the process, but they were able to close on time!
Reply from Heidi Fitzgerald-Bailey
August 31st, 2026 01:33 PM
Holly, I'm glad to hear that my team and I could respond quickly and take action to ensure we closed on time, despite the delays. Thank you for sharing your experience!
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All hours to get my mortgage done. At one point, I got confused and skeptical (based on experience with others- totally unrelated) and Vickie spent the time with my buying agent and then me to explain the numbers. We were both right in the...
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Reply from Vickie Wyatt
August 31st, 2026 01:36 PM
Peter, I'm grateful for your detailed feedback and kind words. It was truly my pleasure to assist you through the mortgage process and help clarify any concerns along the way. I'm pleased to know that you felt valued and confident in your decision...
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Everything!
Reply from Vickie Wyatt
August 20th, 2026 12:35 PM
Barbara, I'm pleased to hear that you're happy with everything. If there's anything specific you enjoyed or need further assistance with, feel free to let me know.
great communication
Reply from Heidi Fitzgerald-Bailey
August 19th, 2026 06:29 PM
Jason, thank you for highlighting the great communication you experienced. I appreciate your feedback and am happy I could be of assistance.
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Great communication.
Reply from Vickie Wyatt
July 30th, 2026 03:57 PM
Tiffani, I'm glad you appreciated the communication. Keeping my clients informed is very important to me.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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