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5.0
Encompass
K
Kristin M R
Copperas Cove, TX
Posted on February 19th, 2024 06:16 PM
Great communication! I felt all of my questions were answered in a reasonable amount of time.
Reply from Cyd West
February 26th, 2024 10:53 PM
I'm delighted to hear that you were satisfied with our communication, Kristin. It's always our aim at First Community Mortgage to provide timely and accurate responses to all our clients' inquiries. Your positive feedback and 5-star rating...
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5.0
Encompass
A
Alesha M J
Belton, TX
Posted on February 19th, 2024 03:21 AM
Frequent communication & updates of status
Reply from Cyd West
February 26th, 2024 10:55 PM
I'm thrilled to know that you had a positive experience with our communication and updates, Alesha. It's important to ensure our customers are well-informed. Your positive feedback motivates us to maintain our standards of service at First...
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4.83
Encompass
L
Lauren A L
Belton, TX
Posted on January 30th, 2024 12:30 PM
Very communicative, knowledgeable and helpful team.
Reply from Cyd West
January 31st, 2024 06:11 PM
Lauren, It was a pleasure to work with you and Ian. You were quick to respond to questions and requests which made our job so much easier. Thank you for trusting me and my team with your home loan. Our service doesn't end with the closing,...
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4.83
Encompass
G
Gael N A
Copperas Cove, TX
Posted on January 1st, 2024 02:12 PM
The constant communication and willingness to answer my questions professionally made my process easy
Reply from Cyd West
January 2nd, 2024 04:01 PM
Gael, thank you for the kind words. My team is absolutely the best and I am so happy that your transaction was seamless and easy. Please reach out to any of us if we can assist you. Our service does not end with the closing. Enjoy your new...
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5.0
Encompass
M
Mandy M P
Salado, TX
Posted on January 1st, 2024 03:19 AM
Open line of communication, and easy general process.?
Reply from Cyd West
January 2nd, 2024 04:00 PM
Mandy, it is always a pleasure to work with you and Brian. You make it easy and we appreciate that. Enjoy your beautiful new home! Please reach out to me or my team if there is anything we can do to assist. Our service does not end with the...
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4.33
Encompass
E
Ebenezer A
Killeen, TX
Posted on December 5th, 2023 01:18 PM
Cyd West team made the mortgage process seamless as compared to others. Thank you.
Reply from Cyd West
December 5th, 2023 08:03 PM
Ebenezer, it was a pleasure to work with you. I hope we will have the opportunity to meet your family when everyone is settled. Thank you for trusting me and my team with your home loan. Our service doesn't end with the sale, so please reach...
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2.66
Encompass
W
William S
Killeen, TX
Posted on November 20th, 2023 04:44 PM
A lot of issues with when a question was asked we were given poor explanation. If any at all. Majority of things asked were ignored not only by Cyd but Laura as well. I also did not appreciate or think it was professional that when Cyd missed...
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4.83
Encompass
S
Shane A S
Temple, TX
Posted on November 18th, 2023 04:48 PM
Cyd was able to match another lender's lower interest rate and Laura was very communicative throughout the entire process to make sure all our papers were collected on time.
Reply from Cyd West
November 20th, 2023 05:25 PM
Shane, from the very first day of meeting you and Jeanna I knew it was going to be a great experience. Your transaction had a lot of moving pieces and you handled them all very smoothly. That made our end of the transaction much easier. FCM...
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5.0
Encompass
K
Keyvin D C
Killeen, TX
Posted on November 17th, 2023 02:32 PM
The overall process was excellent!
Reply from Cyd West
November 17th, 2023 05:08 PM
Keyvin, It was a pleasure to work with you again. We love repeat clients! Even though you were far away the process went smoothly. Thanks for trusting me and my team with your home loan. I know that you are eager to return to Central Texas...
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5.0
Encompass
W
Wilburn L S
Belton, TX
Posted on November 14th, 2023 04:55 PM
The 1st Community Mortgage Team, Ms Cyd, Ms Laura and Ms Macy are a “first class” Team of professionals that will make your home buying experience comfortable and stress free as possible. They are kind and will provide the personal attention...
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Reply from Cyd West
November 14th, 2023 05:02 PM
Wayne, it was a real pleasure to work with you and Janet. I do have the best team in the business - thank you for your kind comments. We know that you will enjoy your new home. Getting moved in just in time for the holiday season makes it even...
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