Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 6:30 PM
Sat
closed
Sun
closed
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Reviews from Web
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Northpointe Bank - Grand Rapids
Very good service
Very good service
Reply from Mason Maurer
October 5th, 2026 12:54 PM
Thanks for leaving a review. We value every opportunity to assist our clients and appreciate hearing from you.
Great experience, so informative and helpful.Thank you for your support.
Reply from Owner
September 26th, 2026 03:24 PM
Very welcome Peter, thank you for trusting me again to assist you with your mortgage needs!
Very helpful, convenient, well informed
Reply from James Mahieu - Northpointe Bank
September 26th, 2026 03:50 PM
I'm pleased to know that you found the experience helpful and convenient, Peter. Being well-informed is a priority, and I'm glad it met your expectations. Congratulations again!
for
Northpointe Bank - Grand Rapids
Mason Maurer and the Northpointe team were awesome to work with. My circumstances were unique, but the team diligently worked with me to get my loan prepared and approved for closing. The closing process was superb. I look forward to doing...
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I appreciate the team's patience with my unique situation and going the extra mile to insure my loan made it to closing.
Reply from Mason Maurer
October 1st, 2026 12:30 PM
Thank you again for allowing us the opportunity to assist with your home lending needs. Your feedback is greatly appreciated.
More frequent updates for us especially surrounding the appraisal timeline.
Reply from Mason Maurer
September 30th, 2026 06:33 PM
Thank you for your feedback, Beverly. I understand the importance of frequent updates, particularly regarding the appraisal timeline. I'll work on improving communication to enhance your experience with Northpointe Bank.
Jim was very attentive and gave us clear and concise information. We did get discouraged when the same information was requested multiple times over. Being displaced during all of this we didn't always have the ability to always access the...
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Reply from Jim Van Law - Northpointe Bank
September 24th, 2026 11:23 AM
Caitlen, I appreciate your feedback and am sorry to hear about the challenges you faced with repeated information requests and the interest rate changes. I understand how important it is to have a smooth process, especially when you're in a...
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exnce was very great with Northpoint Bank. We had multiple homes that we had made offers on, and we had to switch and pull some audibles and then move onto some other items and they were always there to support. Sometimes we felt that they...
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Reply from Jim Van Law - Northpointe Bank
September 24th, 2026 11:24 AM
Justin, I'm pleased to hear that you had a positive experience, even amidst the complexities of multiple home offers. I understand that document requests can sometimes feel repetitive, but I'm glad we could support you through the process....
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Questions were answered in a very timly manner and you got me approved very fast, which is what we needed. Can't thank you and your team enough.
Reply from Mason Maurer
September 28th, 2026 03:52 PM
Thank you for your feedback. We’re always working to ensure a smooth process, and your input matters to us.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender