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Golden Empire Mortgage, Inc. - Westlake Villa...
Westlake Village, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Laura Berg
I would like to commend the professionalism and high-quality service provided by Christy Calderon and Joe Serrano.Overall, my observation—offered as constructive criticism—is that a less demanding procedure regarding documentation requirements...
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Reply from Laura Berg
April 2nd, 2026 06:40 PM
Thank you for sharing your thoughts, Mauricio. I'm glad to hear that Christy Calderon and Joe Serrano provided you with professional and high-quality service. I understand your feedback regarding the documentation requirements and will certainly...
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Laura Berg
My loan Agent Christie answered all my questions. She is wonderful. I do not know who Laura Berg is
Reply from Laura Berg
March 30th, 2026 03:19 PM
Thank you for sharing your experience, Lorraine. I'm pleased to hear that Christie was able to address all your questions effectively. Should you need assistance with anything else or have further inquiries, please feel free to reach out to...
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We have worked with Scott for decades, on properties in CA and other States! His knowledge, wisdom, and professionalism is always consistent and unmatched . We simply won't work with anyone else.
Reply from Scott Gilman
March 28th, 2026 02:52 PM
Thank you, Robert. I truly appreciate your loyalty and trust over the years. It's always my goal to offer consistent and professional service, and your words affirm that commitment. If there's anything further I can assist with or if you have...
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Laura Berg
Dealing with Christy was the best! Reaponaive, helpful, understanding that this is a stressful experience for the client .
Reply from Laura Berg
March 26th, 2026 06:56 PM
It's great to know that Christy was able to provide you with the support you needed during what can be a stressful experience, Suzanne. I'm glad to hear her responsiveness and understanding made a positive impact on your journey. Should you...
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Laura Berg
Laura was always right there with answers or help whenever I needed her. Very smooth process from start to finish. I definitely recommend and will use Laura again!
Reply from Laura Berg
March 26th, 2026 03:43 PM
I appreciate your feedback, Chad. It's wonderful to hear that you found the process smooth and that I could assist with any questions you had. I'm glad to have had the opportunity to help you with your refinancing needs. If you're planning...
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returned calls timely, always friendly, quick and easy refi!
Reply from Scott Gilman
March 22nd, 2026 03:12 PM
I'm glad you found the refinancing process quick and easy, Wendy. It's important to me to be responsive and friendly, so I'm pleased to hear that reflected in your experience. If there's anything more you'd like to discuss or need assistance...
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Super easy to work with! very clear instructions and straightforward answers to our question.
Reply from Scott Gilman
March 22nd, 2026 02:24 PM
Rachel, I appreciate your feedback. I'm pleased to hear that you found the refinancing process clear and straightforward. Providing clear instructions and answers is important to me. If there's anything further you'd like to discuss or any...
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Scott is fantastic and knowledgeable. Hes helped us with our initial loan and refi. High recommend!
Reply from Scott Gilman
March 21st, 2026 05:24 PM
I'm grateful for your kind words, David. It's great to know that I've been able to assist you both with your initial loan and the refinancing process. Your recommendation means a lot to me. If there's anything more you need or want to discuss,...
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Laura Berg
Christy was so helpful , knowledgeable, and supportive. Highly recommended!
Reply from Laura Berg
March 19th, 2026 07:17 PM
I'm glad to hear that Christy was able to provide such helpful support, Scott. Knowing she met your needs with her knowledge and assistance is very appreciated. If there’s anything else you need or any questions you have, please don't hesitate...
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Scott was amazing . He answered all my questions and was on top of all. Thank you Scott and Al
Reply from Scott Gilman
March 13th, 2026 12:48 AM
Thank you Kathryn, I appreciate the kind words. It's relationships like yours that keep me going strong, 38 years and counting. I love my job and love what i do ;)
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)