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Golden Empire Mortgage, Inc. - Westlake Villa...
Westlake Village, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Sandra was very understanding of the entire process and communicated all the steps needed clearly and timely.
Reply from Sandra Scherbring
June 18th, 2026 05:02 PM
Elizabeth, I'm glad to hear that you felt well-supported and informed throughout the refinancing process. Clear communication is something I strive for, and it's wonderful to know that it made a positive difference for you. If you have any...
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Scott Gilman has received a review with 5 star rating from Terry F
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Laura Berg
Laura and Christy are the ultimate professionals!
Reply from Laura Berg
June 15th, 2026 02:43 PM
Susan, I appreciate your kind words about both Christy and me. It's wonderful to know you view us as professionals in our field. If there's anything else we can assist you with, please feel free to reach out.
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Communication is very important to us. As this is a complicated and stressful process, we expected better communication. We had to initiate the majority of the conversations regarding progress, expainations, and clarifications. We went with...
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Every time I had a question, he or his assistant would quickly respond back. Very minimal ask of me. I provided what he asked for and it went smooth sailing.
Reply from Scott Gilman
June 4th, 2026 01:13 PM
Thank you for your kind words, Maria. I'm pleased to hear that the process went smoothly for you and that you felt supported. If there's anything else I can assist with, please don't hesitate to reach out.
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It took over two months for the refinance to be completed. It felt frustrating that, even on the day before we signed, we still had to upload more documents. The process was too long. We had to initiate most of the communication to receive...
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Reply from Scott Gilman
June 1st, 2026 01:26 PM
I'm sorry to hear about the frustrations you experienced during the refinancing process, Jill. I understand the importance of timely communication and will review this with my team to improve our processes. Please reach out to me directly if...
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Thanks for everything
Reply from Scott Gilman
May 29th, 2026 05:25 PM
I appreciate your gratitude, Derek. If you have any more questions or need further assistance, feel free to reach out to me.
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Laura Berg
Christy was very helpful. Shexplained everything clearly and layed out all the fees, rates, and timeline in advance so I knew what was coming. She texted me regularly which was helpful when I had questions about documents, fees, etc. I felt...
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Reply from Laura Berg
May 21st, 2026 06:46 PM
Erik, I'm grateful for your positive feedback about Christy. It's appreciated to hear that her clear communication and proactive support made the refinancing process smoother for you. Your confidence in her means a lot, and I'm pleased she...
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Scott walked me through the entire lending process from start to finish. He was available to take my calls and answer my questions at all times of the day and night!
Reply from Scott Gilman
May 10th, 2026 01:44 PM
I'm glad to hear that you felt supported throughout the entire lending process, Kyle. Your feedback about my availability and dedication is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach...
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Laura Berg
Highly recommended
Reply from Laura Berg
May 7th, 2026 01:32 PM
Thank you, John, for your recommendation. I'm pleased to hear that you had a positive experience. If there's anything more I can do for you, feel free to let me know.
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)