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First Horizon Bank - Nashville, TN
Nashville, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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quick and helpful responses!
Reply from Justin Frizzell
June 1st, 2026 02:19 PM
We're pleased to hear that you found the responses quick and helpful, Eleanor. Thank you for your kind feedback, and I'm glad we could assist you at First Horizon Bank.
Brad was great
Reply from Brad Spurgeon
June 1st, 2026 01:58 PM
Thank you, Barron. I'm pleased to hear that you had a positive experience. Your feedback means a lot to me!
Brad was very helpful and professional throughout the process.
Reply from Brad Spurgeon
May 25th, 2026 01:58 PM
Thank you, Brian, for your kind words. I'm pleased to know that you found my assistance helpful and professional. It was my pleasure to work with you and Jan.
This was our second time working with Justin on a mortgage. This time we were working on a new build so the process was prolonged as compared to buyung a prebuil house. Justin would reach out to us via email or a phone call to make sure we...
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Reply from Justin Frizzell
May 26th, 2026 01:09 PM
I'm grateful for your kind words, Alwyn. It's appreciated to know that you felt supported throughout the extended process of your new build. I appreciated the opportunity to assist you again and am pleased that you found the customer service...
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Brad was extremely proactive, supportive and responsive. Could not have been better and we had all kinds of 'unusual' considerations! Really appreciate Renee Chevalier (our FHB private banker) who is also great introducing us to Brad!!
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Reply from Brad Spurgeon
May 25th, 2026 12:53 PM
I'm happy to hear that you found my proactive and supportive approach helpful, Jan. It's appreciated to know that even with the 'unusual' considerations, we were able to meet your expectations. I appreciate your kind words and will be sure...
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Justin was a great communicator who kept us informed and up to date throughout the process. He was thorough and there were no surprises in the process. Easiest mortgage experience in my experience of buying many other houses
Reply from Justin Frizzell
May 20th, 2026 01:28 PM
I'm pleased to hear that you found the mortgage process smooth and well-communicated, Grayson. Keeping you informed and ensuring a thorough experience is always my goal. Thank you for your kind words and for choosing First Horizon Bank.
This is the first mortgage we have needed in nearly 30 years and I was stunned to see how much had changed in the process. Bank regulation and document requirements have become impossible to navigate for any applicant. After all the initial...
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Reply from Brad Spurgeon
May 14th, 2026 01:34 PM
Thank you, Daniel, for sharing your experience. I understand how overwhelming the mortgage process can be after so many years, and I'm pleased that I could assist you through it. I truly appreciate your patience to navigate the initial application...
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Great communication, easy and streamlined process overall.
Reply from Justin Frizzell
May 15th, 2026 04:37 PM
I'm pleased to hear that you found the communication great and the process easy and streamlined, Jessica. It was appreciated working with you, and I truly appreciate your feedback. Thank you for choosing First Horizon Bank.
Our experience with Michael was nothing short of excellent. He made the process easy and straightforward.
Reply from Michael Ribas
May 13th, 2026 03:46 PM
I'm grateful for your kind words, Jackson. It's appreciated to know that I could make the process easy and straightforward for you. If you ever need further assistance, feel free to reach out.
Justin was incredible. He was clear, responsive, and I am so grateful for his help
Reply from Justin Frizzell
May 8th, 2026 01:49 PM
I'm pleased to hear that you found my assistance clear and responsive, Jesse. Your kind words mean a lot to me, and I'm grateful for the opportunity to help you. Thank you for your feedback!
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.