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First Horizon Bank - Nashville, TN
Nashville, TN

First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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There were a few errors in the documentation throughout the process that could have been improved and led to a smoother closing. Not sure how much of that was First Horizon vs Title Company vs Realtor / Agent.
Reply from Michael Ribas
July 30th, 2026 10:06 PM
Thanks for the feedback, Laura. Please feel free to reach out to me if you’d like to discuss your experience further or have any questions.
Timely process from application to close, prompt communication
Reply from Michael Ribas
July 27th, 2026 02:38 PM
Andrew, I'm glad to hear that the process and the communication met your expectations. Thank you for your positive feedback. If you ever need further assistance, feel free to reach out.
Great service!
Reply from Michael Ribas
July 27th, 2026 02:35 PM
Thank you, Andrew, for your positive feedback. I'm pleased to know you had a great experience. Please reach out if you need any assistance in the future.
Justin is very accessible and thorough, made process very easy. Wonderful to work with!
Reply from Justin Frizzell
September 4th, 2026 01:40 PM
Chasidy, I'm pleased to hear that you found the process easy and appreciated my accessibility and thoroughness. It was a wonderful experience working with you as well, and I’m grateful for your kind words.
Ease of Communication with Justin and the first Horizon Team made the process very easy. Justin was also very prompt in responding to questions.
Reply from Justin Frizzell
July 15th, 2026 07:27 PM
I'm pleased to hear that the ease of communication with me and the First Horizon team made your process smooth, Anthony. Your feedback about my promptness is appreciated, and I'm glad I could assist you effectively.
Michael is truly the best. He was very helpful and advised us through a unique financing transaction. Closing was fast and smooth!
Reply from Owner
July 21st, 2026 02:46 PM
I'm grateful for your kind words, Cameron. Thank you for taking the time to share your experience! If there's anything else you need in the future, feel free to reach out.
Michael is truly the best. He was very helpful and advised us through a unique financing transaction. Closing was fast and smooth!
Reply from Michael Ribas
July 15th, 2026 08:53 PM
Thank you, Cameron, for your kind words. I'm so glad that I could assist you and that the closing process was smooth. If you need any more help in the future, feel free to reach out.
Very timely responses and great support through the process, especially since we were first time home buyers.
Reply from Michael Ribas
July 15th, 2026 03:05 PM
Thank you so much for sharing your experience, Darcy! I'm glad to know that my support was helpful through this new process. If you need any assistance in the future, please feel free to reach out.
Justin is the standard by which all Mortgage Bankers should be compared to--kind, efficient, helpful, and an absoulte pleasure to work with. I will send anyone needing a mortgage to him enthusiastically and without hesitation.
Reply from Justin Frizzell
July 8th, 2026 02:48 PM
Thank you for your incredibly kind words, Matthew. This made my day. I'm pleased to know that you found our process efficient and helpful. Your willingness to recommend me to others means everything. Referrals are the highest compliment. I'm...
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Fast answers, personal service
Reply from Justin Frizzell
July 8th, 2026 02:49 PM
I'm pleased to hear that you appreciated the fast answers and personal service, Akash. Thank you for sharing your positive experience with First Horizon Bank.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.