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First Horizon Bank - Lake Charles, LA
Lake Charles, LA
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Reviews from Web
Alana represents The utmost in professionalism and competence and going the extra mile. I didn't think I have had a better customer service experience anywhere ever in any situation.
Reply from Alana Mears - First Horizon Mortgag...
November 14th, 2025 12:45 PM
Your feedback truly means a lot to me, Nathan. I'm so pleased to hear that you found my service at First Horizon Bank worthy of this amazing review! It was such an honor that you chose to work with me a second time as well! If there's ever...
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Attentive and great personality
Reply from Alana Mears - First Horizon Mortgag...
October 27th, 2025 12:25 PM
Thank you so much for this 5-star review!! I really enjoyed working with you both! Congratulations on your new home and so happy to have you in the area. Let me know if you need anything at all in the future.
Alana was amazing.She walked us through every step of the process and made it super easy
Reply from Alana Mears - First Horizon Mortgag...
October 27th, 2025 12:04 PM
Thank you so much for this 5-star review! It was such a pleasure working with both you and Ms. Jackie. If you need anything in the future, please don't hesitate to reach out! Thank you for trusting myself and First Horizon Bank!
Ms. Mears was very helpful and patient with me and my wife.
Reply from Alana Mears - First Horizon Mortgag...
October 13th, 2025 03:48 PM
Thank you so much for taking the time and giving me this 5 star review. It was very much a pleasure working with you and your wife. If I can help in any way please let me know!!
Alana was very communicative and thorough when I had any questions.
Reply from Alana Mears - First Horizon Mortgag...
October 6th, 2025 02:15 PM
I'm so grateful for your kind words, Tim. It's very important to me to ensure all questions are addressed thoroughly, and I'm glad I could assist you effectively. If you need anything further, please feel free to reach out. Thank you for your...
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Alana meer,s great work.positive attitude,
Reply from Alana Mears - First Horizon Mortgag...
September 26th, 2025 10:09 PM
Thank you so much for this 5 star review! It is always a pleasure working with you!
i would recommend jesus christ to this place how good they took care of me specially mrs alana mears
Reply from Owner
September 2nd, 2025 12:00 PM
Kavaian Mcdowell, Thank you for reaching out to us and sharing your experience! We appreciate your support.
^Henley
i tell you ms alana is one of the most hard working ladies very detailed and mind easer of all time she controlled every aspect and was very very very great to work with that lady knew every thing down too the T i believe she needs to own that...
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Reply from Alana Mears - First Horizon Mortgag...
September 1st, 2025 08:14 PM
Awww thank you so much Kavaian! It was truly a pleasure and an honor to work with you! You were on top of it as well! Congratulations on your beautiful new home! If you need anything at all in the future please don’t hesitate to reach out!
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Alana was fantastic to work with! Her communication, willingness to help, and provide the best service doesn’t go unnoticed. She made our home buying process very smooth!
Reply from Owner
August 20th, 2025 03:39 PM
Thank you so much for this 5-star google review Brooke! It was a pleasure working with you both again. Let me know if you need anything at all in the future
Alana was fantastic! Her communication, willingness to help, and provide the best service doesn't go unnoticed. She made our home buying process very smooth!
Reply from Alana Mears - First Horizon Mortgag...
August 19th, 2025 07:35 PM
Thank you so much, Brooke! I'm so happy to hear that! It's genuinely rewarding to know that I could contribute to making the experience smooth for you both. Thank you so much for choosing me again! If there's anything else you need in the future,...
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.