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First Horizon Bank - Knoxville, TN
Knoxville, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Easy communication, online portal, professionalism
Reply from Karen Hackney
September 5th, 2025 01:19 PM
It's great to hear that you found the communication easy and the online portal helpful. I appreciate your recognition of professionalism, as it's something I strive to uphold. Thank you for sharing your experience. If there's anything more...
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Karen was always available by phone, very responsive, and very attentive
Reply from Karen Hackney
September 5th, 2025 01:20 PM
I'm pleased to hear that you found my availability and responsiveness met your needs, Samuel. It's important to me to provide attentive service, so your feedback is truly appreciated. If there's anything more I can assist you with, please don't...
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Karen is terrific, very helpful and accomodating.
Reply from Karen Hackney
September 5th, 2025 01:21 PM
I'm pleased to hear that you found my assistance helpful, Benjamin. Thank you for your kind words. If there's anything else you need, please feel free to let me know.
Great communication through the process, convenient, went above and beyond
Reply from Karen Hackney
September 5th, 2025 01:21 PM
I'm glad to hear that you were satisfied with the communication and convenience during the process. It means a lot to know that my efforts to go above and beyond made a positive impact on your experience at First Horizon Bank. Thank you for...
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Nothing to add! Everything was great!
Reply from Karen Hackney
September 5th, 2025 01:21 PM
I'm glad to hear you had a positive experience, Kelli! If there's anything more I can do for you in the future, please feel free to reach out. Thank you for your feedback.
Very knowledgeable regarding the entire process, responsive to all questions, easy to work with.
Communication towards the end was lacking. Our realtor had a very difficult time contacting anyone in the lenders office. And I know rates change, but we were told rates had dropped via text during the initial steps of going under contract...
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Reply from Karen Hackney
September 5th, 2025 01:23 PM
Thank you for sharing your thoughts, Jocelyne. I appreciate your detailed feedback and understand how important communication can be, especially during such an important process. I'm glad to know that everything worked out, but I'm committed...
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Overall great experience. Online portal made uploading documents easy. The team was very responsive to questions that arose during the process.
Reply from Karen Hackney
September 5th, 2025 01:22 PM
I'm pleased to know that your experience was positive and that you found the online portal user-friendly. It's great to hear that your inquiries were addressed promptly by the team. If there's anything more I can assist you with, please feel...
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Karen was always available to answer our questions even when we asked the same one 10 times. Made our first home loan experience easy.
Reply from Karen Hackney
September 5th, 2025 01:24 PM
I'm glad I could assist you and make your first home loan process smoother. Your questions were important, and I'm pleased that I could be there whenever you needed clarity. Thank you for your kind words, and congratulations on your new home!...
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Prompt response time
Reply from Karen Hackney
September 5th, 2025 01:24 PM
I'm glad to hear that you appreciated the prompt response, Marc. If there's anything more I can assist you with, please feel free to reach out. Thank you for sharing your experience!
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.