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First Horizon Bank - Knoxville, TN
Knoxville, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Karen and the team at First Horizon made everything very smooth during the loan process. It was easy to ask questions and get responses via e-mail. We closed on time without any problems.
Reply from Karen Hackney
September 5th, 2025 01:14 PM
I'm glad to hear that the loan process went smoothly for you, Kyle. It's important to me that all your questions were addressed promptly and that closing happened on schedule. Thank you for sharing your experience, and if you need any further...
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Karen is fantastic and advocated for us to get a great deal.
Reply from Karen Hackney
September 5th, 2025 01:14 PM
I'm glad to hear that you felt well supported in your experience, Kevin. Advocating for my clients and ensuring you get the best possible deal is always a priority for me. Thank you for sharing your positive feedback. If there's anything else...
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Very easy and great communication. Thanks for your help.
Reply from Karen Hackney
June 7th, 2024 02:42 AM
Thank you and congratulations on your new home.
Everything was great except for when I blocked my loan officer on accident and didn't hear from her for two weeks. Despite the self inflicted problem everyone in the process was helpful.
Reply from Karen Hackney
June 7th, 2024 02:44 AM
That was so funny. I am so happy you were able to purchase your home. Thank you for trusting me with your home purchase.
Karen and her team made my first time home buying and Mortgage process very easy. She was able to get the closing done within three weeks. i highly recommend Karen as Loan Officer.
Reply from Karen Hackney
June 7th, 2024 02:44 AM
Thank you. Congratulations on your new home.
Clarity on the rate. I had to open an account for the mortgage yet received no concession for doing such. Should have shopped around the rate if I would have known what I later found out. Will close my FH account as there was ZERO benefit to...
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Karen is very knowledgeable, great communicator, understanding, easy to get in contact with. She was kind to talk to throughout the whole process.
Reply from Karen Hackney
June 7th, 2024 02:48 AM
Thank you. Congratulations on your new home.
Karen was very responsive to all of me questions throughout the process, even in the evenings. She helped make a very busy time a little easier. Thank you for everything!
Reply from Karen Hackney
September 5th, 2025 01:16 PM
I'm really pleased to hear that you found my assistance helpful during such a busy time, Jason. Making the process easier for you is always my aim, so it’s nice to know that being available in the evenings made a difference. Thank you for your...
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Karen was very patient with us through the entire process, answering all our questions. She was easy to get in touch with and available outside business hours, which was not expected but extremely helpful as we tried to juggle several issues...
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Reply from Karen Hackney
September 5th, 2025 01:17 PM
I'm truly glad to hear that my assistance was valuable during your home search, Brianna. It's important to me to be available when needed and help address any questions you might have along the way. I look forward to being there for you again...
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Better communication regarding necessary documentation to close.
Reply from Karen Hackney
September 5th, 2025 01:19 PM
I appreciate your feedback, Charles. I understand that clear communication about necessary documentation is important.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.