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First Horizon Bank - Key West, FL
Key West, FL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Reviews from Web
Heather and her team were extremely helpful, attentive and supportive throughout this process.
Reply from Heather Roberts
April 8th, 2026 08:30 PM
Briana, I appreciate you sharing your thoughts. It's great to hear that you found my team and me helpful and supportive during the process. Being attentive to my clients' needs is something I strive for every day. If there's anything else you...
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I’ve been working with Heather and Anissa for over 5 years, starting with credit repair and preapproval all the way to finally purchasing my home. Throughout the entire process, they were incredibly patient, supportive, and always took the...
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Reply from Heather Roberts
April 8th, 2026 08:30 PM
Carla, it's incredibly rewarding to hear about your journey from credit repair to purchasing your home, and I'm thrilled to have been part of it alongside Anissa. Your words about our patience and support mean a lot to us. Guiding you through...
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I had an excellent experience working with Heather Roberts as my mortgage loan officer. She was professional, knowledgeable, and incredibly helpful throughout the entire process. Heather explained every step clearly and was always available...
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Reply from Owner
March 16th, 2026 09:54 PM
Hi Ana, Thank you for reaching out to us, and sharing your customer service experience, we are happy to hear that you had a pleasant experience at our banking center location. We appreciate your sentiments and will pass along the information...
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Heather and the team were very helpful throughout the entire process. They were responsive, patient, and always willing to explain everything clearly. As a first-time homebuyer, I really appreciated the support and guidance. The process felt...
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Reply from Heather Roberts
March 16th, 2026 06:37 PM
It's great to know that my efforts, alongside the team, made your first-time homebuying experience a positive one, Yekaterina. I’m glad you appreciated the support and guidance we provided. Understanding and clarity are key, and I’m pleased...
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Heather, Anisa, and team are easy to work with and are great with communication!
Reply from Owner
March 16th, 2026 09:53 PM
Hi Mike, Thank you for reaching out to us, and sharing your customer service experience, we are happy to hear that you had a pleasant experience at our banking center location. We appreciate your sentiments and will pass along the information...
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Heather, Anisa, and team are easy to work with and are great with communication!
Reply from Heather Roberts
March 16th, 2026 06:38 PM
Michael, I appreciate your feedback on working with me and the team. I'm glad to hear that our communication and efforts made the process smooth for you. If there's anything else I can do for you, please let me know.
Better follow-up and communication. I had to make phone calls to find out the status of my loan.
Reply from Heather Roberts
March 16th, 2026 06:38 PM
Portia, thank you for taking the time to share your feedback. I appreciate your honesty and I'm sorry to hear about the inconvenience you experienced with follow-up and communication regarding your loan status. Your experience is important...
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The ease and comfort offered throughout the entire process was excellent.
Reply from Heather Roberts
March 16th, 2026 06:39 PM
Silvia, I'm glad to know that the process felt easy and comfortable for you. Ensuring a smooth experience is always my goal. If there's anything more I can do or if you have any questions in the future, please feel free to contact me.
very clear communication!
Reply from Heather Roberts
March 16th, 2026 06:39 PM
Hi Kirsten, I'm pleased to know the communication was clear for you. Ensuring clarity is something I strive for with every interaction. If you ever need assistance or have additional questions, please feel free to contact me.
Heather was awesome! She communicated well and kept us informed throughout the entire process.
Reply from Heather Roberts
March 7th, 2026 05:47 PM
Page, I appreciate your feedback! I'm glad that my communication kept you informed every step of the way. If there's ever anything more I can assist you with, please feel free to get in touch.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.