First Horizon Bank - Key West, FL — 4.98★ Mortgage Loan Officer in Key West, FL

Personal attention by Heather and Sam to ensure everything remained on schedule.

Reply from Heather Roberts

April 18th, 2024 06:07 PM

I'm sincerely delighted to hear that you appreciated the personal attention and prompt service. It's always our priority to keep everything on schedule and ensure a smooth process for our valued clients like you, Dwayne. Your high rating means...

Highly recommend Heather and her team! They are wonderful to work with. They have excellent communication and problem solving skills. Definitely would use them again for our mortgage needs.

Reply from Owner

August 7th, 2025 12:00 AM

Thank you so much for your kind words, Annaliese. Our team at First Horizon Bank aims to provide the best service to our customers, and your satisfaction is our top priority. Your positive feedback about our communication and problem-solving...

Heather is what made it great! The process was simple compared to previous mortgage transactions I've done.

Reply from Heather Roberts

April 18th, 2024 06:08 PM

Thank you so much for your kind words and 5-star rating, Eric. I'm thrilled to hear that your mortgage transaction with First Horizon Bank was a smooth and simple process. It was a pleasure working with you and I strive to make every interaction...

Your incredible organization skills made the entire loan process run so smoothly. Thank you for being so WONDERFUL!!!! Thank you for making our home buying such a breeze! From start to finish, you were great at answering our questions and keeping...

Reply from Heather Roberts

September 19th, 2024 03:12 PM

I'm incredibly grateful for your kind words! This feedback is truly rewarding, and I am thrilled toknow that our team's dedication and professionalism have left a positiveimpression on you. At First Horizon Bank, our priority is to provide...

Heather went above and beyond to make my experience a very smooth home buying process, she’s very knowledgeable and very professional, I fully recommend her 👏🏼👏🏼 Thank you Heather, I’ve been a homeowner for 4 years already but I’ll be forever...

Reply from Heather Roberts

September 19th, 2024 03:13 PM

I'm incredibly grateful for your kind words! This feedback is truly rewarding, and I am thrilled toknow that our team's dedication and professionalism have left a positiveimpression on you. At First Horizon Bank, our priority is to provide...

I was referred to Heather through friends who previously used her services and she met/exceeded my expectations. Great communication, pleasant, efficient, knowledgeable and got us to closing on time. Many thanks to Heather and her team!

Reply from Owner

January 8th, 2025 04:27 PM

I'm delighted to hear that you had such a positive experience with our team at First Horizon Bank, Diego. Your kind words truly mean the world to us. It was a pleasure to assist you in reaching your financial goals and ensuring a smooth, timely...

Ms. Roberts kept in constant communication every step of the way, answered all questions pleasantly/timely and got us to closing within our desired dates. We would definitely recommend her to friends!

Reply from Heather Roberts

June 12th, 2024 01:56 PM

I sincerely appreciate your kind words and the time you took to share such a positive experience, Raquel. It was truly a pleasure to work with you, and I'm delighted that I was able to meet your expectations, especially with regard to communication...

I have purchased three homes with Heather and her team are always exceptional!

Reply from Heather Roberts

April 18th, 2024 06:09 PM

I'm absolutely thrilled to hear that you've had such positive experiences with us, Kelly! It's always a pleasure helping you with your home purchases and your trust in our team means the world to us. We look forward to continuing to provide...

Heather and her team are very responsive and extremely knowledgeable. They do an excellent job keeping you informed and answering all of your questions in a professional time and manner.

Reply from Heather Roberts

June 12th, 2024 01:57 PM

I'm incredibly grateful for your kind words, Nicholas! This feedback is truly rewarding and I am thrilled to know that our team's dedication and professionalism have left a positive impression on you. At First Horizon Bank, our priority is...

I was referred to Heather through friends who previously used her services and she met/exceeded my expectations. Great communication, pleasant, efficient, knowledgeable and got us to closing on time. Many thanks to Heather and her team!

Reply from Owner

August 7th, 2025 12:00 AM

I'm delighted to hear that you had such a positive experience with our team at First Horizon Bank, Diego. Your kind words truly mean the world to us. It was a pleasure to assist you in reaching your financial goals and ensuring a smooth, timely...