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First Horizon Bank - Key West, FL
Key West, FL
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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Reviews from Web
Always responded to questions. Kept me informed of everything as moved through the process .
Reply from Heather Roberts
November 5th, 2025 02:36 PM
John, I appreciate your feedback. It's important to me to keep you informed and address your questions throughout the process. If there's anything else you need, feel free to reach out.
Heather and all the staff were amazing!! Quick communications and they made the whole process so easy to understand as first time home buyers!!
Reply from Heather Roberts
November 5th, 2025 02:37 PM
Delaney, I'm really pleased to hear that your first home buying experience was smooth and understandable. Communicating clearly and simplifying the process are key priorities for me, especially for first-time buyers. If you have any more questions...
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Heather is awesome, sincere and great to work with!
Reply from Heather Roberts
October 1st, 2025 02:59 AM
Jacob, I appreciate your kind words. I'm glad to hear that you found our time working together positive and that my sincerity resonated with you. If you ever need assistance again in the future, feel free to reach out.
Top level communication, clear conscious information and kept up to date on process!
Reply from Heather Roberts
October 1st, 2025 02:59 AM
I'm pleased to hear that you found the communication clear and informative. Keeping clients updated throughout the process is something I prioritize. If you have any further questions or need assistance, please feel free to reach out.
Everyone in Key West knows that Heather is the best in the business. She is incredibly knowledgeable, patient and helpful at all times. She will get the job done or make sure someone on her team does. I highly recommend Heather Roberts.
Reply from Owner
October 1st, 2025 03:00 AM
Erin, it’s great to hear that my efforts have made a positive impression on you. I'm dedicated to ensuring that everything runs smoothly, and I appreciate your recognition of the team's role in this process as well. Thank you for your high...
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Heather was always available at any hour and followed up from start to finish. There is no better person for the job...
Reply from Heather Roberts
September 9th, 2025 02:22 PM
I truly appreciate your feedback, James. Knowing that availability and follow-through were of value to you means a lot. It's important to me that you felt supported throughout the entire process. If there's ever anything else you need, I'm...
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Heather and her team were quick to respond with any questions making the process easy
Reply from Heather Roberts
September 2nd, 2025 06:00 PM
Rebecca, I appreciate your feedback. I'm pleased that my team's prompt responses helped make the process smoother for you. If you have any more questions or need further assistance, feel free to get in touch.
It was very convenient.
Reply from Heather Roberts
September 2nd, 2025 06:00 PM
I'm glad to hear that you found the experience convenient. If you have any other feedback or need further assistance, feel free to contact me.
We could not have closed on our home without the help of Heather and her fantastic team. They helped us immensely throughout this whole process. Max and I could not thank them enough.
Reply from Owner
August 25th, 2025 12:00 PM
Samantha Pita, Thank you for reaching out to us and sharing this! We are grateful for your support.
^Henley
We could not have closed on our home without the help of Heather and her fantastic team. They helped us immensely throughout this otherwise stressful process. Max and I can not thank them enough.
Reply from Heather Roberts
September 2nd, 2025 06:00 PM
It’s great to hear that my efforts, along with my team’s, made a meaningful difference for you and Max during your home buying journey. I'm pleased to know that you felt supported throughout what can often be a challenging process. If there’s...
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.