First Federal Bank, Overland Park, KS

Loan took forever to finish and changed length at end, increasing payment agreed upon previously. Not cool.

Communication was great. At every point of the process, we were kept informed. We were informed of the process up front by Mike and he answered every question we had and I never felt like I was annoying him. Even if I didn't get back with him...

Highest recommendation for Jeff Palmer at NBKC bank when shopping for mortgage or refi. Competitive or best rates and incredible customer service. He kept me informed the entire process, and promptly communicated answers to questions or concerns....

I understand that the process takes time but I was frustrated that I had to reach out every couple weeks to get a status update. Proactive “touches” go a long way...

na

Easy to communicate with and contact.

Jayme kept the processing moving to make sure that we met all the deadlines and received the rate we locked in at.

Vic was very clear and helpful along the whole process of refinancing.

Super fast and very communicative

Mike is the best!!! Never did I feel as if I was being rushed or directed to make I knowledgeable decisions, he broke everything down and advised through every step along the way. He should be nominated loan officer of the DECADE!!!!!