First Federal Bank, Overland Park, KS

While the transition was effectively done and our closing date was met, overall communication needs major improvement. Everyone involved in the process seemed awfully overwhelmed; which will inevitably trickle down to your customers. Overall...

Tadd was very responsive although there were several hiccups along the way he managed to help intervene and communicated to me often on the status and situation at hand.

Vic was thorough, helpful, and clear throughout the process. He kept his promises and came through with a great loan for us.

Farrell & Janelle provided proactive support, advice, and communication that helped us navigate a complex purchase.

Farrell was very communicative throughout the process and answered all my questions from the very beginning stages when i was shopping for a lender to the day of closing.

The service from Greg was great. The problem I have is with the poor job of the underwriter. The Underwriter constantly came up with piecemeal demands and a few in the eleventh hour. We almost missed our closing date due to a last minute requirement...

Speed and efficiency. Team communicated well. Closing occurred on time and was easily the smoothest (we’ve purchased or refinanced 7 times)

Robb was very quick efficient in handling the loan.

I've purchased 4 homes in the past, and this transaction was by far the easiest. Very detail oriented and constantly reached out to update! Recommend!

From the beginning She has shown exemplary professionalism in handling my loan. She was straight forward and very helpful in explaining the process from start to finish. I highly recommend Shana and her company to my friends.