First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Communication at first was great Then we were kinda handed off to others who were not particularly responsive. And the day before closing we still did not know the final funds amount to wire, and had issues with closing in the name if our trust....
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Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
Thank you for taking the time to review our services, Jeffrey. I'm glad to hear that your initial communication with First Federal Bank was positive. I apologize for the lack of responsiveness you experienced later on and the last-minute confusion...
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She proves she truely cares! She did everything in her power to help our close go seamless
Reply from Shana Sowles
September 12th, 2026 12:18 AM
I am absolutely thrilled to hear your positive feedback, Cameo! It was a privilege to assist you ensuring a seamless close. At First Federal Bank, we always strive to provide our clients with the best possible service. I'm glad you felt this...
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- quick response times
- knowledgeable on VA and no-VA loan types
- no mimics
- professional and friendly
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I'm truly grateful for your 5-star review, Andrea. It's exciting to hear that you appreciated my fast response times, knowledge of VA and non-VA loans, and professional yet friendly approach. I'll make sure to maintain these standards for all...
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Very professional, great communication and detailed explanations of all aspects and options.
Reply from Brian Thomas
September 12th, 2026 12:18 AM
I'm thrilled to hear that you had a positive experience with me at First Federal Bank, Karine. Thank you for taking the time to leave such a fantastic review. I'm glad you appreciated my professionalism and detailed approach - I believe transparency...
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Jennifer was great throughout the whole process! She was very straight forward with numbers and everything was well explained. We are so great full for her advocacy and diligence for getting our loan approved. Thank you so much!
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm absolutely delighted to hear that you found the loan process smooth and the explanations clear, Vianey. It was truly my pleasure to advocate for you and help you achieve your goals. Your appreciation really makes my day! It's feedback like...
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Mike was super knowledgeable and helpful with all our questions. We switched lenders because of his excellent service.
Reply from Mike Warsop
September 12th, 2026 12:21 AM
I'm so happy to hear that you had a positive experience, Miranda. It was my pleasure assisting you with your mortgage lending needs. Your kind words and the fact that you switched lenders due to the service you received is a great compliment....
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Quick feedback and easy document
Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
I'm thrilled to hear that you found our process to be quick and easy, Louis. Your feedback is much appreciated, and it was a pleasure assisting you at First Federal Bank. Please don't hesitate to reach out if you need any further assistance...
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Very responsive and clear instructions
Reply from Farrell Bowden #459148
September 12th, 2026 12:17 AM
Eugene, I appreciate the high rating and the positive feedback you've shared. It was my intent to provide clear instructions and be as responsive as possible throughout our interaction. It's great to hear that you were able to benefit from...
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Jeff got me a great rate quickly and remained attentive and communicative. Definitely the least pushy mortgage lender I've interacted with, which was nice.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
I'm thrilled to hear that you had a positive experience with me, Jonathan! I always aim to provide top-notch service and make the mortgage lending process as smooth as possible for my clients. Your feedback is greatly appreciated. Please feel...
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Jeff is second to on when it comes to mortgages! He made the entire process smooth and easy, explaining everything clearly and patiently. He found me the best possible rate and was always available to answer my questions. I highly recommend...
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Reply from Jeff McMillin
September 12th, 2026 12:24 AM
Hi Chad, Thank you so much for the fantastic review and the 5-star rating. Your kind words mean a lot to me. I'm thrilled to hear that you found the mortgage process smooth and easy. It was my pleasure to assist you in finding the best possible...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.