First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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His assistant was extremely helpful and made the experience pleasant. Mike was on top of everything.
Reply from Mike Warsop
September 12th, 2026 12:21 AM
I'm pleased to hear that my assistant provided you with a helpful experience and that you found the process pleasant, William. It's important to me to ensure everything is handled efficiently. If there's anything else you need assistance with,...
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Easy process, clear and time effective comms from the whole team; just didn't really bring it home at the end - we had our closing and the only thing we really heard after that was a closing video and request to take a survey...
Reply from Matt Hering
September 12th, 2026 12:26 AM
I appreciate your feedback, Kathryn. I'm glad to know that the process and communication were effective. I take your point about the closing phase and will consider how I can improve that part of the experience. If you have any other thoughts...
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What make it super great is Matt communication and customer services during the process. He is very responsive, which is somewhat hard to come accross nowadays. Thanks to him and the team for your help!!
Reply from Matt Hering
September 12th, 2026 12:26 AM
I'm glad to know that you found my communication and customer service helpful, Omotayo. Being responsive is important to me, and I'm pleased I could provide that for you. Thank you for sharing your experience. If you need anything else, I'm...
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The rate we got.
Reply from Crystal Fitzpatrick
September 12th, 2026 12:16 AM
Thank you for your feedback on the rate, Janet. If there's anything more you'd like to share or any assistance you need, feel free to reach out.
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Great communication on timely actions to be taken, and he ensured underwriting was never a reason for delays. Ron was awesome to work with!
Reply from JR Mills
September 12th, 2026 12:28 AM
It's good to hear that the communication regarding timely actions and underwriting processes met your expectations, James. Ensuring smooth progress without delays is always a focus. If you need any further assistance or have more questions,...
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Reply from Mike Warsop
September 12th, 2026 12:21 AM
Thank you for leaving a 5-star rating, Nathan. I appreciate your support and am here to assist you and Savannah whenever needed if this a refinance to lower your rate or to purchase a different home in the future. If there's anything else I...
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Mike was very responsive and made the loan application process smooth and easy. His offering was competitive and he was always available through the process. We would recommend using Mike for your loan.
Reply from Owner
October 9th, 2025 12:00 AM
Congrats on the new house Chris! We appreciate your business! - Mike Saunders
Jeff was great throughout the process, but the underwriter enforced some last minute complications that changed the format of the loan I'd shopped around for and caused us a lot of risk during closing.Cannot fault Jeff, but kind of wish I'd...
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Reply from Jeff McMillin
September 12th, 2026 12:24 AM
Thank you for sharing your thoughts, Christopher. I'm glad to hear you appreciated my support throughout the process. I understand the last-minute changes from the underwriter can be frustrating, and I apologize for any additional stress this...
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Despite several issues that came up she was able to help talk us through it and we closed on time!
Reply from Shana Sowles
September 12th, 2026 12:18 AM
Thank you for sharing your experience, Peter. Navigating challenges is a crucial part of ensuring a timely and smooth closing, and I'm glad I could assist you through the issues that arose. It’s great to hear that we achieved a timely completion....
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Jeff was attentive and knowledgeable and demonstrates the level of competence required to ensure a seamless and successful transaction. Thanks Jeff!
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
Your feedback is greatly valued, Vikarie. I'm pleased to hear that my attentiveness and knowledge met your expectations and helped ensure a smooth transaction. If there's anything more you need or any questions arise, please feel free to contact...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.