First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
Fri
9 AM to 5 PM
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Reviews from Web
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In general my experience with First Federal was poor. My initial quote was for $310k, and I was told we had an appraisal waiver. After more than 3 weeks, underwriting sent me an "initial closing" form that was for ~$300k, with no explanation....
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Reply from Michael Zerr
December 11th, 2025 08:34 PM
Thank you for providing detailed feedback about your experience, Jason. We understand the importance of a smooth loan process and regret that we didn't meet your expectations. It's clear there were significant communication issues and procedural...
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Matt was great to work with, very personable, informative and professional! Highly Recommen!
Reply from Matt Hering
September 12th, 2026 12:26 AM
Thank you for your kind words, Lesley. I'm glad to hear that you found our interaction both informative and professional. It's always my goal to maintain a personable approach while providing the information you need. If there's anything more...
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Jeff was extremely communicative, answering all of my questions very promptly and completely.
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I appreciate your feedback, Noah. Clear and prompt communication is important to me, so I'm glad to know I could assist you effectively. If there's anything more you need, feel free to reach out at any time.
very helpful and quick to answer any question you may have
Reply from Patrick Boyle
September 12th, 2026 12:28 AM
I'm glad to hear you found my assistance helpful and prompt, Frank. If there are any more questions or anything else you need, please don't hesitate to reach out.
Very responsive.
Reply from Farrell Bowden #459148
September 12th, 2026 12:17 AM
I'm glad to hear that you found my responsiveness helpful, Grace. If there's anything else you need or any questions on your mind, please don't hesitate to reach out.
Jeff was extremely accessible, professional, and efficient. We were on a tight deadline and he handled it without any issues. Communication was prompt and informative. We are very grateful for his assistance.
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I'm grateful for your kind words, Debra. Meeting tight deadlines while maintaining clear and informative communication is something I strive for, so I'm pleased to hear that I could assist you effectively. If there's anything more I can do...
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Jayme was clear and very informative and helped me throughout with all my queries and questions very patiently.
Reply from Jayme Renner
September 12th, 2026 12:19 AM
It's reassuring to hear that you felt supported and well-informed throughout the process, Vishal. Addressing your questions with clarity and patience is important to me. If there's anything else you'd like assistance with, please don't hesitate...
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Easy, fast , great serv
Reply from Mike Warsop
September 12th, 2026 12:21 AM
I appreciate your review, Joseph. I'm glad to hear that you found the service easy and fast. If there's anything else you need or any further assistance required, don't hesitate to reach out. Thank you for sharing your thoughts. Mike
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We were under a very tight deadline and Jeff made it happen. He was very patient with us and was very responsive. He was a pleasure to work with and I would recommend him to anyone!
Reply from Jeff Young
September 12th, 2026 12:29 AM
I'm glad to hear that I could support you under a tight deadline, Theresa, and that our interactions were positive. Your recommendation means a lot to me. If there's anything else you need in the future, please feel free to reach out.
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Excellent communication and patience with our questions! Explained everything succinctly and clearly
Reply from John OGorman
September 12th, 2026 12:23 AM
It's great to hear that you appreciated the communication and clarity I strive to provide. Ensuring all your questions are addressed thoroughly is a priority for me. Thank you for acknowledging this and for sharing your experience with First...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.