First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Ben was great at communicating the steps in the process to us. Everything was completed in a timely manner. Ben answered all of our question and, clearly, requested any information that was needed from us.
Reply from Ben Bruggemann
September 12th, 2026 12:16 AM
It's great to know that you found my communication helpful throughout the process, Mark. I'm pleased everything proceeded smoothly and on time. If you have any more questions or need further assistance, feel free to reach out.
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Requests for information was redundent and duplicated several times. Blame was placed on the system.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
I appreciate your feedback, Michael. I apologize for any redundancy in the request for information and any inconvenience it may have caused. I recognize that efficiency is crucial, and I'm looking into how we can improve the system to prevent...
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Matt was very communicative throughout the process, and didn't try to upsell me on something I didn't need.
He listened to what my goals were, and recommended a path that made sense.
Reply from Matt Hering
September 12th, 2026 12:26 AM
Cody, thank you for sharing your experience. Ensuring open communication and offering tailored advice are priorities for me. I'm pleased to hear the recommended approach aligned with your goals. If any further questions or needs arise, feel...
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Jeff was extremely quick to respond to our questions and helped us close quickly with a low rate that beat the market average.
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I'm grateful for your feedback, Dylan. It's great to know that my responsiveness and efforts to secure a competitive rate made a positive impact on your experience. If you have any further questions or need assistance in the future, please...
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Good communication, quick responses
Reply from Jon Barrett
September 12th, 2026 12:27 AM
Thank you for noting the communication and response time, Sandra. It's important to me that clients feel informed and supported throughout the process. If you have any further questions or need assistance, feel free to reach out.
Ben was great to deal with. we did a FSBO purchase and Helped answer any questions we had and helped guide us through the process.
Jeff made the whole process very easy and was super communicative and quick to respond.
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I appreciate your feedback, Jaime. I'm glad to hear that the process was straightforward and that my communication met your expectations. If you ever have further questions or need assistance, please feel free to reach out.
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Wes is knowledgeable, responsive, and gets the job done. He is a pleasure to work with.
Reply from Wes McDonald
September 12th, 2026 12:28 AM
I appreciate your kind words, Eric. It's satisfying to know that my knowledge and responsiveness have made working together a positive experience for you. If there's anything further I can assist with, don't hesitate to reach out.
Jen is the type of person/employee bosses wish they could clone. This amazing person single handedly saved one of my townhouse purchases. I look forward to talking to her again.
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm grateful for your thoughtful words, Brent. I'm delighted to have played a part in ensuring your townhouse purchase went smoothly. Whenever you're ready for the next conversation or need any assistance, feel free to reach out. Looking forward...
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Mike was very responsive throughout our refinance process. The Interest rate that Mike offered was the best out of all other banks we reached out to. We closed the loan on time and without any issues.
Reply from Mike Saunders
September 12th, 2026 12:22 AM
Thank you for your business Utkarsh and congrats again on the lower rate! I'm glad we could help! - Mike Saunders
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.