Charlotte, NC
A Higher Standard of Lending
Charlotte, NC
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Skip kept us in the loop every step of the way and always answered every question we had and his team was prompt and helpful in every way
Reply from Skip O’Neal
May 7th, 2026 05:42 PM
I'm pleased to hear that you felt well-informed throughout the process, Michael. It's great to know that both my team and I could assist you effectively. If you have any future questions or needs, please feel free to reach out.
Good communication and very friendly
Reply from Ashleigh Smyth
April 30th, 2026 12:44 PM
Joshua, I appreciate your kind words about my communication and friendliness. It's great to know these aspects had a positive impact on your experience. If there's anything more you need, feel free to reach out.
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Working with Skip was an exceptional experience from start to finish. He managed every aspect of the mortgage process with professionalism, precision and efficiency. His expertise and attention to detail gave me confidence throughout the transaction....
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Reply from Skip O’Neal
April 29th, 2026 04:08 PM
Thank you for your kind words, Leanna. I'm glad to hear that my professionalism and attention to detail made your mortgage process a confident experience. I truly appreciate your recommendation and am here for any future needs you may have.
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Skip O'Neal is very knowledgeable and always so very helpful in many ways. He is able to explain in great detail questions that may arise and also is very reachable at any given time. Also, he is able to explain the process and what is coming...
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Reply from Skip O’Neal
April 27th, 2026 06:01 PM
I appreciate your kind words, Richard. It's great to know that you found my explanations and availability helpful throughout the process. Thank you for recommending my services to others—I'm here whenever you need assistance.
Firstly, I can't say enough good things about Ashleigh. As a first time home buyer, she made this experience so positive and less frightening for me. Her communication was top notch and she explained things with so much clarity that I felt...
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Reply from Ashleigh Smyth
April 23rd, 2026 05:48 PM
Kelsey, I'm truly grateful for your kind words and for sharing your experience as a first-time home buyer. I'm pleased that my communication and support provided clarity and confidence throughout the process. It was important to me to be there...
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The communication was wonderful.
Reply from Skip O’Neal
April 20th, 2026 02:52 PM
I'm grateful for your kind words about the communication, Carolyn. It's important to me that you had a positive experience. If there's anything else I can do for you, please let me know.
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Skip was very patient and professional!
We very much like the in home closing!
Reply from Skip O’Neal
April 20th, 2026 06:38 PM
I'm thankful for your feedback, Dale. It's nice to know that you appreciated both my approach and the in-home closing experience. If there's ever anything else you need, please don't hesitate to reach out.
Great communication as always.
Reply from Jennie Daniels
April 15th, 2026 05:36 PM
Thank you Deanna! I always strive to make the loan process easy and communicate with the buyers as much as I can! I appreciate you and always enjoy working with you!
Open communication throughout the loan process. Jeannie went above to help facilitate my loan and new home!!!
Reply from Jennie Daniels
April 14th, 2026 12:49 PM
Joyce, it was a pleasure working with you and I appreciate your kind words. I am so excited that I got to help you purchase your new home! I hope you will be very happy!I am here if you need me and if you know anyone looking for a home loan,...
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The care put into fully understanding the situation, recommend a good path and communicating the process made the experience cery very simple from the customer standpoint.
Reply from Jennie Daniels
April 9th, 2026 07:13 PM
I'm pleased to know that my approach helped simplify the process for you, Grant. It's important to me to provide clear communication and to develop a thoughtful path forward. If you have any more questions or need assistance in the future,...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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