Charlotte, NC
A Higher Standard of Lending
Charlotte, NC
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Ashleigh was so thorough and patient throughout the entire process. Explaining every detail with accuracy and she was always prompt to respond to questions. I would love to work with Ashleigh again and I am happy to refer my clients to her...
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Reply from Ashleigh Smyth
February 21st, 2025 09:36 PM
Kamilah, thank you and Joshua for your business and your kind review of our service. I enjoyed helping you make the move happen quickly and wish you many happy years in your new home! I would be honored to help any of your clients, friends...
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Jennie is always great to work with. She is always available through text, email and voice. My clients want communication during this stressfull time in their life and Jennie relieves that stress.
Reply from Jennie Daniels
February 15th, 2025 12:52 PM
Deanna, thank you so much for your kind words. I genuinely enjoy being there for you and your clients, ensuring the process is as smooth and stress-free as possible. Communication is key, and knowing that my efforts to stay connected and responsive...
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Super communication!
Reply from Ashleigh Smyth
February 8th, 2025 02:07 PM
Wow, thanks Michelle! I really appreciate you taking the time to leave a review. I always try my best to keep clients informed throughout the process, so it's great to hear that my communication met your expectations. It was a pleasure working...
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All the staff were very professional. They were experts in their field and made the process very easy and I was able to close in 31/2 weeks.
Reply from Kevin Barbee
February 6th, 2025 01:39 PM
Wow, Julia, a 5-star review! That's fantastic to hear. I'm so glad the team and I were able to make your mortgage process smooth and efficient. Closing in 3 1/2 weeks is a great accomplishment, and it speaks volumes about how everyone worked...
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Kevin and his team are knowledgeable and efficient. Kevin invests so much time with his clients and walks you through the process. There is a level of trust with them that makes home buying easier and we're grateful to have found them.
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Reply from Kevin Barbee
January 24th, 2025 03:38 AM
Thank you so much for your kind words, Wendy. It's wonderful to hear that you found our team knowledgeable and efficient. I make it a priority to build trust and ensure a smooth process for all my clients throughout their home buying journey....
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**Unparalleled Follow-up & ROCKSTAR Talent**Ashleigh is nothing short of exceptional! As a senior loan officer, she consistently demonstrates unparalleled expertise and professionalism. Over the years, she has effortlessly guided both me and...
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Reply from Ashleigh Smyth
January 9th, 2025 11:28 PM
Scottie, I am humbled by and immensely grateful for your extremely kind review. Thank you for your trust and partnership. I am SO glad you and your clients are pleased with my service. We strive to give the best loan programs, structure, pricing...
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Skip was very knowledgeable and easy to communicate with. The experience was very pleasant.
Reply from Skip O’Neal
January 10th, 2025 01:19 PM
Virginia, I'm thrilled to hear your experience with Highlands Residential Mortgage, Ltd. was a pleasant one. Your satisfaction is our top priority and it's always great to know our knowledge and communication were of value to you. Thank you...
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Skip is always quick to respond and is calm in a storm.
Reply from Skip O’Neal
January 5th, 2025 11:43 PM
I'm really glad to hear that, Linda! Your feedback means a lot and I'm glad I could help. I aim to be quick to respond and provide a sense of calm in what can sometimes feel like a storm. Always know that I'm here for your mortgage needs at...
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Skip was very considerate, professional, supportive and encouraging through the process. The only hiccup was with the information needed from the condo management company. They did not seem to be able to provide what was needed in a timely...
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Reply from Skip O’Neal
January 4th, 2025 09:15 PM
Thanks for the stellar rating and kind words, Lewis! It was a pleasure working with you. I'm glad you found the process to be supportive and encouraging despite the minor hiccup with the condo management company. At Highlands Residential Mortgage,...
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Ashleigh helped make the whole process really easy and took a lot of time to made sure I fully understood everything. She was always on standby to support!
Reply from Ashleigh Smyth
January 1st, 2025 01:16 PM
I'm thrilled to hear you found the process easy, Nicolette! It was a pleasure assisting you and ensuring you felt comfortable with every step. Your understanding was always my top priority and I'm glad I was able to provide the support you...
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About
Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resources below. I look forward to working with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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