East Region -10455, Greensboro, NC
A Higher Standard of Lending
Greensboro, NC
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
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The process was presented in a smooth easily understandable manner
Reply from Thomas Brown
November 7th, 2025 09:36 PM
It's great to know that the process was clear and straightforward for you, Kathleen. Ensuring that everything is easy to understand is always a priority. If you have any more questions or need further assistance in the future, don't hesitate...
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The team made this portion of our move to NC absolutely wonderful. Everything was easy and every step was very well communicated. Absolutely would recommend to anyone.
Reply from Thomas Brown
November 4th, 2025 02:11 PM
I’m pleased to hear that your experience was smooth during your move to NC. Effective communication is something I strive for, and it’s gratifying to know that it made a positive impact on your process. If you have any further recommendations...
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Thomas was incredible throughout the tedious process of getting a loan for our new home. He was patient and kind the entire time and really took time to help me understand the process without any judgement. it's like he took on as his own....
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Reply from Thomas Brown
November 3rd, 2025 07:50 PM
Thank you so much for your kind words, Justin. I'm glad I could assist you throughout the loan process and make it feel personal and understandable. Being available to answer your questions is important to me, and knowing that it made a difference...
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Lots of miscommunication and last minute details that seemed to be overlooked by others. Thankful to Thomas and Tripp for getting it done on time regardless of the issues that came up.
Reply from Thomas Brown
October 29th, 2025 07:48 PM
I appreciate your honest feedback, Irena. I'm sorry to hear about the miscommunication and last-minute issues you experienced. I'm grateful for the opportunity to address these challenges and ensure that everything was completed on time. If...
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. reat rates . Thomas was very helpful and responsive to all in any questions we had . And walked us through the whole process .
Reply from Thomas Brown
October 23rd, 2025 07:52 PM
I appreciate your positive feedback, Diane. I'm glad to know that the rates met your needs and that I could assist with any questions throughout the process. If you need further assistance or have more inquiries, please don't hesitate to reach...
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Thomas was informative, friendly and efficient. The rates were pretty good for this day and time
Reply from Thomas Brown
October 17th, 2025 01:02 PM
It's wonderful to hear that you found the experience informative, friendly, and efficient, Janis. I'm also pleased that the rates met your expectations. If there's anything further I can assist you with or any questions you might have, don't...
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Always available. Returns calls promptly.
Reply from Thomas Brown
October 13th, 2025 07:19 PM
Your feedback is truly appreciated, Larry. I'm glad I could be available when you needed and that I was able to ensure prompt communication. If you have any other questions or need further assistance, please feel free to get in touch.
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Communication re: documents sent/requested could have been better
Reply from Thomas Brown
October 7th, 2025 07:50 PM
I appreciate your feedback, Mark. Communication is crucial in this process, and I'm sorry to hear that it didn’t meet your expectations concerning documents. I'll work on improving this aspect to serve you and others better in the future. If...
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Great great and great best service
Reply from Thomas Brown
October 3rd, 2025 10:42 AM
Thank you, Hamida, for such positive feedback. I'm pleased to know that you felt the service met your expectations. If there's anything more you need or any questions you have, I'm here to help.
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Thomas made the process very easy.
Reply from Thomas Brown
September 25th, 2025 02:37 PM
I'm glad to hear that you found the process easy, Thomas. My goal is to make things as straightforward as possible for everyone I work with. If there's anything else you need or any questions arise, don't hesitate to reach out.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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