Customer Care - Dallas, Irving, TX

Ericka was very patient and knowledgeable about the questions I had for her regarding my mortgage. She walked me through it step by step and made it easier for me to understand. She was so professional even when I felt confused, she said it...

Roseanna was curious and quickly answered my question. Also, I didn’t have to wait on hold when I called in!

Brandon was very pleasant and polite

The rep was no listening to what I was saying. My payment was applied incorrectly and she just continued to argue with me that my bill being late was correct. I called back and got a different rep who immediately resolved the issue and was...

Ericka was fantastic. Knowledgeable and quick to resolve my issue. BSI was a nightmare to reach. Called days ago and asked for a call back. Never received. Called again and waited on line for a hour and then got hung up on

Brandon was patient and answered every question I had.

Agent put me on hold for over 10 mins and then “accidentally” hung up. If he didn’t know how to address my questions, it would have been better to be routed elsewhere

"Very helpful and knowledgeable

It was a quick call and she helped me with my questions in a friendly manber

Very helpful, thank you.