Customer Care - Dallas, Irving, TX

Ericka was very pleasant and understanding, she listened and made sure my questions were answered and she was able to assist me and direct me to the right person.

The problem was solved with professionalism.

Everything was explained well

Good job overall

Elizabeth handled the call in an efficient manner while being polite and professional and she quickly answered all of my questions. I also had a very short wait time and that was appreciated as well.

When I answer to the 2nd question with “other” option, it wouldn’t take it. I was forced to choose the selective questions above or wouldn’t move on. Need to update questionnaire software. The reason I called the help line was exactly to complain...

Because Mauricio Garcia did a great job during my call

Received our property tax statement in mail and it stated that it should be paid in yellow highlight no later the Nov 1, 2023, the deadline payment was Dec 10, 2023 (after get penalty). It would be good to receive an email from BSI that the...

Very professional and knowledgeable

Great professionalism