Customer Care - Dallas, Irving, TX

Nice person to speak with

Quick and efficient service.

She helped me with by relaying information to me that I had called on and informed me of that decision from the loan department and was informative..

He made me pay an extra $1600 saying that my account was late for November 2023 when I kept telling him I already paid BSI my mortgage.

I just wanted to know why my account was dilinquent when I make my payments on time every single month. This person did not help me nor did they want to help me figure out what the problem was. I told her I was at work at the time she first...

she was kind, professional and knowledgable

Great, I know I will get help.

I really appreciate the courtesy and professionalism. This has been a rough year financially and It's good to have a company willing to work with me through it. I take my financial obligations seriously and want to get back on track. It's nice...

I had a concern and we put a plan in place , And now is resolved.

My question was answered in a timely manner. Marquita was very pleasant and helpful.