Customer Care - Dallas, Irving, TX

Brandon told us what happened and told us how he was going to fix the problem

Knowledge coupled with efficiency.

Very pleasant to talk to and had knowledge and answered and reassured me it would be handled.

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ok thank you

Answer almost immediately...kind and patient

My payments have being applied incorrectly. Called multiple times. On third attempt to fix, phone system didn't work so had to call a random loan officer to transfer me in. Was told the issue would be looked into and would be called back. Never...

The representative I had the pleasure of dealing with was extremely polite, nice understanding and was good at her job. Someone like that should be doing more than just answering the phones. I’m not sure if there is a way to find out who took...

After numerous calls, he was the one who was able to get me what I was asking for. Did it quickly and I wasn't given different answers.

Because I had my issuie resolved