Customer Care - Dallas, Irving, TX

20.00 charge for over the phone payments. Alternative options not available.

Had an unpleasant experience with previous person I called but this lady helped me as much as she could with issue

Roseanna was very pleasant and helpful.

I received the information I needed

Mauricio was very helpful in getting my claim entered and talking me through the whole process. Helped me understand what to expect and what I needed to do mixing forward. Thank you!

Mauricio resolved my issue and went a step further to include specific direction for future early principal payments made on my account. His extra effort was exemplary.

Brandon made a difference. Excellent service

Ericka was very rude and non-helpful, she was not willing to help me with simple questions that were right at her disposal. She gave misinformation and was mean to me as customer that simply needed answers regarding my mortgage hardship. I...

Very professional and kind

My August Mortgage payment, I thought, was paid because I called BSI .After four months I get a Statent, not even a letter saying I cancelled this payment.No comment by me was given, even your Supervisir gave no reason that I would do that....