Customer Care - Dallas, Irving, TX

I was able to speak to a person, and my problem was resolved.

Person was quick, took information and formulated a plan to resolve the issue. My overall satisfaction will be based on the response I receive and how long it takes to get.

Very patient, calm and had great communication skills.

Very professional and knowledgeable. Excellent people skills too!

I would like my issue resolved

Great customer service

The representative was anything but empathetic or understanding of my situation. There was little communication and no alternative options or suggestions made. It feel like the representative didn't even want to take my call in the first place....

The specialist provided much needed clarification on the policies, procedures, and eligibility information with regards to PMI. Recommend updating forms (PMI), FAQ, and Escrow Assessment to provide the complete and updated information as there...

got a clear answer where to send the docs

She was very knowledgeable