Customer Care - Dallas, Irving, TX

Great and courteous service

Great customer service

Issue was not resolved when I initially called in but this rep did take the time to do what she could and inform of the next steps and turnaround time.

Good work.

My question was answered

not sure! was hard to understand

Roseanns was great. The experience overall was not because it took me SEVERAL phone calls over two weeks to get it resolved. Roseanne was the only one with any creativity to solve the problem

Question answered!

When you call for information on why BSI/Allied mortgage is requiring so much homeowners insurance, when the insurance company thinks it's too much based on my property details, no one can provide information on why it needs to be that much....

Reason for call satisfied