Customer Care - Dallas, Irving, TX

polite and knowledgeable person.

Well doone!

Great experience

Under stood my ? and research for me to resolve my ?

My annual 1098 was not available although it was due in April. the operator could not email, but had to schedule someone to do it later in the week.

Very helpful

I had a great experience because Bennie was knowledgeable, efficient and answered all of my questions. He was also very pleasant to speak with.

I felt I was understood and my questions where explained in a way I could understand. She was very helpful as a new homeowner trying to navigate the ins and outs

They are always professional and very kind when I call to make my payment. Definitely helpful.

Hire people who can express empathy and implement better policy to help people who arre going though difficult times.