Customer Care - Dallas, Irving, TX

When I called I was extremely frustrated because I was told my payment had not been received when I know I mailed the payment to premier mortgage. To me it sounded as if my payment was behind because of me which it was not. I felt the information...

Rather than immediately saying that our mortgage was ineligible for recasting, saying that it was necessary to look into it further

Thank you for answering my questions and resolving the issue at hand.

Was patient kind and explained very well.

Wonderful!

He knew exactly what was needed to get my answer. I will be following up with my town on the home taxes they charge me. Thanks,

She wasn’t really paying attention to what I was saying.

The information I submitted concerning the principal payment on my account was not entered after checking back several days later. That is the reason. I’m very dissatisfied.

already did please see issue description

Lack of problem solving - I will likely refinance and move my business elsewhere