Customer Care - Dallas, Irving, TX

My issue was resolved.

They were amazin and fast

The rep was short with me, didn’t have any compassion or seemed to not care. Didn’t have any info about what I was asking for, said they weren’t trained in that area, but didn’t offer to put me on with someone who is trained in the area. It’s...

Rep had an understanding of what was needed to get done on my call and it was a good call.

Tell me how a check sent to your lock box for a first payment could wind up in limbo.

Needed a clarification which was quickly resolved.

She was able to help me get situated for the new year.

Problem Resolved

send my mortgage bill on time monthly

Amazing customer service! Provided all the details and told me when to follow up.