Customer Care - Dallas, Irving, TX

The representative was ver knowledgeable and helpful

The Associate treated me with a lot of respect and provided clear answers to my questions. Understands about the current financial situation in the country.

Ease of mind

I was able to make my payment and I’m satisfied when I’m able to make my payment without any problems

She was very pleasant, and I was able to make my payment, and I was satisfied .

We have been with BSI a short time now and I had to make a call that I wasn't happy about and the rep that answered was Outstanding!! Very understanding and to be honest she (Ericka) made me feel better than I did when I called!! Awesome Customer...

Well we are new to BSI and I have never been late on our mortgage and I expected a judgemental person when I called. I felt really bad about being late and Ericka actually made me thunk she really understood. It's great having a person treat...

Dylan has been avoiding my calls when I ask for a supervisor.

prompt professional

Marlou was very well-informed and knew exactly what needed to be done.