Customer Care - Dallas, Irving, TX

He exhibited the the 3 P's that I use in rating an experience: Professional Proficiency of policy and pricing Personable ( this is the one that garners retention of customers ).

Not sell my Mortgage to a Company with a B- rating that gave away hundreds of customer info.

Be a bit more understanding my situation and my difficult times.

Satisfied with information received.

Issue was addressed & is being handled.

Offer other options, be more personable, empathy.

Bennie was very helpful and professional! Loved his attitude!

Good knowledge and help

Ms. Robinson was super patient and took the time to understand my concerns, and then solve the problem. BSI's business practices, however, are less professional.

it seems you're customer service department has taken a noticeable turn for the worst!! Mauricio had me waiting over 20 minutes then hung up on me. i have called and emailed BSI several times on this issue. Finally last night Ben assisted me....