Customer Care - Dallas, Irving, TX

My questions were answered, and my documents were forwarded to me much quicker than was even anticipated. I’m sorry that my loan is being moved to Mr. Cooper…. that plan is not making me happy. Overall, you guys have been wonderful.!

Marilou completely understood my question and provided a clear answer. Marilou also clarified a second question for me.

Bennie resolved my issue quickly.

My mortgage was transferred to BSI two years ago. Any contact up to this point has been a nerve wracking experience. Rare you can speak to a live person and even then no resolution. The past two days I have had positive encounters with two...

In the past I had very negative experiences concerning contact with BSI. Yesterday I spoke with Elizabeth and received 5 star assistance and the likely resolution to my mortgage payoff. My mortgage was acquired by BSI 2 years ago and has been...

Elizabeth listened to me dilemma and worked with me on an action plan. She is one of the best and most knowledgeable employees in your organization. In the past I have received less than stellar assistance. Elizabeth was 5 star rating. I trust...

She was knowledgeable and knew what needed to be done.

No issues with Ursula because she had to transfer me to another department.

I called earlier this week to make the payment being automatically taken out earlier. I advised I could not do that on the website because it won't allow it. I pay every two weeks. My next payment was going to be the 19th. I explained that...

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