Customer Care - Dallas, Irving, TX

No, it was fine we discussed a solution that I'm currently waiting for it in the mail. That what we can do to resolve the problem. I appreciate and thank BSI for everything they do for me and my family especially through these hard times. They...

Provide additional information to resolve requested amount.

Had a more comprehensive answer to my question regarding your sale of my mortgage to another company

Very friendly and professional!

Elizabeth was pleasant and helpful

Question entertained and answered to my satisfaction. Very pleasant.

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I called in with a specific question and it was answered.

It was a confusing situation where the notice to adjust to a change in mortgage servicers went to the property address and my daughter (bought it for her) thought it was junk main since she new mortgage was zillow. So, I was caught completely...

Simple fast very understanding, explained everything to me