Customer Care - Dallas, Irving, TX

STOP CALLING TWO DAYS AFTER THE FIRST ACCUSING ME OF BEING LATE WHEN IVE CLEARLY PAID MY MORTGAGE FIVE DAYS BEFORE THE DUE DATE AND BUT THEN SAY THAT I HAVE UNTIL THE 16TH BEFORE ITS CONSIDERED LATE!!!! You all don’t know what the heck you’re...

Connect to correct representative on the first call rather than have to wait for a call back

Bernie was very professional and friendly.

My customer service rep was Erica. If BSI had awards I would give her the highest one you have. This woman literally save me from doing something to myself. She calmed me by just letting me rant and explaining to me about escrow and insurance....

it was great

yes I did it was great

Elizabeth gave superb customer service!

Ericka took the time to explain that my payment increased because of the negative amount in my escrow account due to the increase in my property tax and home insurance tax. None of the previous customer service representatives took the time...

It has been a marathon trying to sell my home, issues with the title company which cost me more money. There was frustration initially with the mortgage company but this improved rapidly. Finally able to connect with knowledgeable and helpful...

Elizabeth was great. Very professional and helpful. She was patient with my questions, gave me the answers she could and then provided a logical way to proceed.