Customer Care - Dallas, Irving, TX

Have your records be correct. $18,000 difference shown between the 2023 tax year end outstanding mtge balance and the outstanding mtge bal that appears each month on our monthly payment statement. This is not our first issue with your company....

Have people that are better communicators and understand what the customer is asking

I waited through 2 rounds of waiting on hold for 30+ minutes for the answering service to hang up on me. I called a third time and finally was out through to someone. The estimated wait time was vastly underestimated. More accurate estimated...

I can't say enough about Ericka! If I could give her 100 I would. All I can say is she saved my life. I wish all people were as wonderful as she was.

Pamela was great, I was just trying to find out what my house was appraised at since I was the one that paid the appraisal fee. Not sure why it’s a secret. Pamela put me on hold to find out and I ultimately had to go back to work and hang up....

Estela Barrios answered my question. Thanks!

Sent an email requesting clarification of loan escrow payments and still have not received a response

YOUR CUSTOMER SERVICE RESP ARE ALWAYS VERY UNTERSTANDING AND HELPFUL.

My questions about my loan were answered

Was pleasantly professional