Customer Care - Dallas, Irving, TX

Besides being pleasant, she appeared to be very engaged like she was really concerned, and I really appreciate it. Thank you.

I had a simple question, not a long wait time and a very quick, courteous response.

I tried multiple times on my own to correct email it was taken care of immediately

I felt she understood my needs and did everything she could to help my resolve the issues.

I called to get an update on my loan which was transferred to some debt Collector name Mr. Cooper. I was send a mail about this last week which is not even in a timely manner, since the month of February just start. When I spoke to Ms. Tan...

Estela was great! She answered my questions and gave very helpful information.

Deja quickly helped me with my request.

By not selling my loan to Mr. Copper there were hacked and lost bank account numbers and social security numbers and now I don't have a choice I have to sign up with that company and I had everything set up nice with BSI didn't have todo anything...

Deja was super friendly and very helpful! I really enjoyed speaking with her.

By correcting my F1098 and per my email I requested an audit per itemization detailing all my payments and showing where each payment was applied since I’ve been with BSI. I’ve requested a corrected F1098 and still your errors have not been...