Customer Care - Dallas, Irving, TX

Good experience

Elizabeth was fine however the information she gave me was in direct conflict with the information that was previously given, I was sent erroneous information showing my payment is decreasing according to this call it is increasing however...

representative very patient with my concerns.

Everything was great

The document for PMI removal was eventually found on the website, she did not direct me to the website instead she said it would be emailed to me by the 6th. I found the document online so I was able to self serve. But she should have been...

Answered my question.

Shateria was very helpful and professional, helped explain my change in payment amount

Once I was able to find the option to speak with a representative I was able to quickly get a resolution to my issue started.

The agent was super friendly and answered my question in a manner that showed knowledge. I didn't have to wait for the agent to obtain an answer, which was excellent.

Very courteous and professional.