Customer Care - Dallas, Irving, TX

Elizabeth was very understanding of my request and helped addressed it promptly

I called to inquire about my mortgage going up $362 per month. The representative explained it was due to an escrow shortage, but I was asking for an explanation on how the rate would increase that much. I wanted a break down of numbers showing...

Great service by Mauricio

This company needs to get employees that know what their doing and what their talking about.

Couldn’t get pay off for closing date. Got the run around for 4 days after my closing date. There was another girl that expedited the entire proceed that was great.

Guely has passed away so I am filling this out. That was the reason for the call. She was very helpful. I appreciated working with her.

When calling about my PMI removal, i receive different answers from whoever answers the phone.

She took the time to find an answer for me, unfortunately BSI had no information on the website or for her to request a No escrow

great experience

Everything went great.