Customer Care - Dallas, Irving, TX

Mr. Wyatt needs to learn how to work with an unhappy customer. The next person I spoke to is trying to help not just saying No. I won't help you. He needs to know people need to be listened to. He told me no and that he was the only person...

My escrow is screwed up as it was last year also and there’s nothing that can be done even though I emailed the corrected tax statement before hand. Same stuff which starts with my county, but doesn’t get resolved in time

BSI has always provided good customer service

HORRIBLE company and customer service. They severely low balled my property taxes. At the advice of my mortgage lender, I called to make an extra payment toward escrow. Instead, they decided to charge me my ENTIRE mortgage payment!!! All they...

She was the 4 th person I talked to about this. I requested to talk with supervisor Marielen Ibanez . At least Ericka told me she had sent her a message and she should get back to me on Tues. ( this was a Thurs.) I also left VM for M Ibanez,...

Erika was very helpful and took the time to explain everything to me, so that I understood the process.

My request was answered.

………….dh re vr

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Thank you!!