Customer Care - Dallas, Irving, TX

No yhank you

Marquita, was very professional, kind and respectful

The agent did not know two insurance payments from escrow were made in 23 and one was refunded to me by one of the insurers. The problem was mostly my frustration.

Estela was very clear on the process and what I should expect over the next few weeks.

Very professional, took time to go through everything with me and understood the error and corrected it

Take TIME to listen to customer concerns, hear what they have to say. Don’t be quick to dismiss

Everyone was very professional and polite and talked to live person.

Marquita spoke very rapidly, I had to ask her several times to slow down and repeat information and figures. Very frustrating call.

I attained the information that I was seeking

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