Customer Care - Dallas, Irving, TX

Roseanna was very helpful.

No problems.

It was a great experience because ericka did not just listen she also understand and resolved any and all my concerns

Thank you for your help

The issue of our payments increasing was clearly explained. I appreciated the short call wait time and the knowledgeable employee, but I do wish the reason had been mailed to me. If it had and I missed it, then that is my fault, so then I would...

Alanna was friendly, knowledgeable and professional. She understood what I wanted to accomplish and even though your company doesn’t have a path to help me, Alanna was a pleasure.

Excellent customer service and professional attention

Erika was patient and knowledgeable; she answered by questions, thoroughly, and in short order.

Estela was great assisting with my issue for my payment. I have other concerns with the policy of payments that I think could be improved. Maybe next month will not be such a hassle. Auto payment was set up. The CSR’s that assisted me this...

I didn't make an investment in a house just to have you issue threats of foreclosure without offering any options. Soon as I have a chance to refinance I will and will not recommend BSI