Customer Care - Dallas, Irving, TX

Roseanne was very helpful and responsive. The error I called about is another story. It’s almost inexcusable. I want my credit file fixed today!!!

Various reasons one having a check returned because it wasn’t a cashier check that being lack of knowledge on my part another that the first person l talked to couldn’t give me the total I needed to send I realize this was another department...

Mauricio was a GREAT HELP! He was very patient and helpful He was easy to understand explained everything very clearly

she was very kind.

Need an answer.

AUGUST 5 - My first call the person new NOTHING couldn't answer a single question and was rude. I have been in the mtg business 15yrs and banking 30yrs. I know she could have helped me. She chose not to. I had to call back and fortunately the...

Knowledgeable staff

Ericka answered all of my questions and resolved my issue in less than 10 minutes!

Resolved my problem about ins payment from escrow

She was so unprofessional handling my questions and concerns. The way she address my concerns was very impatient and very rude. She was in a hurry to end the conversation. She also sounds like she doesnt know how to handle my concerns or her...