Customer Care - Dallas, Irving, TX

Please have payoff department to call me to address my question

Please have payoff department to contact me to provide me the answer for my question- how was the interest 5512 caculated

Professional, Courteous Took care of my needs

It was quick and easy.

Quick response time.

Great experience

Mauricio clearly explained the option to me and helped problem solve the issue. This was instrumental in decreasing my concern over the increase in my monthly mortgage.

All the people I the people I talked to were very helpful and friendly. I spoke to 3 different people.

He understands my needs as he would be a Mind readers

I was worried that Mauricio was a fraud and I needed clarification that he was a 'real' person at the official BSI location. He answered several questions for me and did not get frustrated. He was kind and explanatory!