Customer Care - Dallas, Irving, TX

Finally spoke to a kind customer service agent, in the past since BSI took over my loan I have been treated horrible.

Pay method should be better

Desiree was so pleasant, professional and knowledgeable! I felt very fortunate she answere my call

The reason for calling is an assumption package for my spouse soon to be x to take it over the mortgage.

She has explained nicely

Easy to work with, understands the issue, quick resolution

She was pleasant, patient, and understanding. She knew what she was talking about and repeated information as needed.

Because I got my answer to my question

The person I spoke to was well informed and patient.

There working on the problem