Customer Care - Dallas, Irving, TX

Erika was a consummate professional, explaining things so I was clear about what to expect with the claims process

Estella was professional, knowledgeable and pleasant 🙂

Mrs. Barrios was very king and helpfull.

The representative was kind of short with me continually throughout the conversation.

You were kind and understanding but we need to wait until Nov. 30 to get the escrow analysis in order to help me. Thank you

Estela was very helpful and kind throughout the process when I called to talk through my payment being drafted too soon and getting back the overdraft fee.

Estella was very knowledgable and helpful. She took the time to give a thorough explanation that made sense. She was definitely more helpful than other representatives with whom I had spoken to previously. Thank you again, Estella!

ESTELA , was very patience and consistence while was working with me.

All issues resolved

Overall, Estella was very good. She listened and claimed to have performed my request of marking our account well enough for statements to be mailed to my address.Supposedly, BSI was sending statements to my email. However, doing a search for...