Customer Care - Dallas, Irving, TX

could never with good conscience. Recommend your financial institution to anybody since I have been with you. You have screp m account three different times. Raise my payment over $300 taxes when the taxes were already paid would not try to...

Bennie explained the reasons why my escrow increased but did not send the escrow analysis. During the call, for at least in one occasion, he did not let me talk or was interrupting me. I heard him and I gave him time to browse for information,...

quick and done

marquita was very knowledgeable and helpful for my questions

Estela did a great job in answering my question!

Very couteous and helpful. Clear on directions for next steps.

Taken care of concern

A more compassonate rep

Do young lady was adamant about getting to the bottom of my problem. She did a great job. She's a keeper.

I had a difficult time understanding the assistant helping me on call . She was nice though she did look up what I was referring to but the explanation to my question was not clear . I took upon myself to try to get my answeet elsewhere